Can you import contacts into Emsada?

The Emsada Console allows you to import contacts into a Customer record from a csv file. The CSV file is required to have the following headings in the following order: Company, FirstName, Surname, Telephone, Mobile, Email, Description, AltTelephone (Optional) Once you have prepared your CSV file please do the following: Open the Emsada Console and […]

How do I synchronise Emsada contacts with Active Directory?

Emsada allows you to synchronise Active Directory with Emsada contacts. For example you may want to synchronise your customers Active Directory with Emsada contacts. This is useful for example when logging a ticket and you want to assign a contact to the ticket. The first step is to make sure the customers Active Directory server […]

How do I report on Tickets or Ticket Actions?

To get you started there are two reports for tickets. The first is called Ticket Summary which reports on tickets as a whole. The second is called Ticket Action Summary which actually breaks down the tickets into actions so you can see how many minutes have been added per technician over a period of time. […]

How can I sort and filter the results in Emsada?

Sorting Sorting grids is the same as many applications. Simply click the heading of the column you want to sort by. Once sorted there will be a small arrow indicating the sort order. Once sorted to clear the sorting right-click the column that is sorted and click Clear Sorting. Default Sorting Most grids will populate […]

What do the different Emsada roles give you access to?

Below is a list of roles and what they give the staff member access to: Administrator Full access Technical Manager Same permissions as the Technical role plus: Download agent config Edit the AD Sync list Edit Agent Groups Technical Same permissions as the Ticket User role plus: Agents Access to agent details i.e. the agent […]

How do you reconnect a previously failed machine to Emsada?

If for example a PC or server fails due to Windows or Linux being corrupt, you may want to reinstall the OS on the PC or server. When you install the Emsada agent on the newly installed OS it will not connect as the Emsada server will detect that it is a duplicate machine attempting […]

When an agent is deployed can it go into the correct group automatically?

When a new agent is deployed Emsada can detect the external IP address of the agent. If this is a common IP address e.g. a customer site then this can be used to automatically move the agent into the correct group. Each group can be assigned more than one IP address so if you require […]

Agent Commands

The Emsada Console has the ability to connect to an agents command prompt, PowerShell, SSH (PuTTY) or WinSCP Windows For the command prompt or PowerShell simply open the agent by double clicking it then click the Command Prompt or PowerShell tab and press Enter. You can now send the agent commands. The agent is configured […]

System Requirements

Console System Requirements Operating Systems Windows 7 with SP1 or higher Vista or below is not supported Windows Server 2008 R2 with SP1 or higher Windows 2008 or below is not supported Software .Net 4.7 or higher (if this is missing the agent installer will download and install .Net 4.8 but internet access will be […]

How do I automatically deploy the Emsada Agent?

https://www.youtube.com/watch?v=Qjk2LMP9z6UOnce an agent is installed on a PC or server it is possible for that agent to deploy itself to other computers on the same network if Active Directory is installed.Allow WMI through the Windows Firewall To deploy agents the machines need to allow WMI in from the machine that is deploying the installer. Please […]