FAQs
If Emsada reports an agent has an anti-virus product installed that is not installed, this can be caused by the missing anti-virus’s uninstallation not fully completing.
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To get you started there are two reports for tickets. The first is called Ticket Summary which reports on tickets as a whole. The second is called Ticket Action Summary which actually breaks down the tickets into actions so you can see how many minutes have been added per technician over a period of time.